Policies
Please go through our policies prior to booking to avoid any surprises. Thank you!
Deposits
New Clients: A $30 deposit is required to secure the appointment.
Current Clients: You do not need to send a deposit unless you rescheduled/cancelled less than 24 hours before our previous appointment.
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The deposit will go towards the appointment. Please e-Transfer to kaylashery@gmail.com within 24 hours of booking. The remaining balance will be due at the end of our appointment.
Rescheduling/Cancellations
Please provide more than 24 hours notice if you'd like to reschedule/cancel.
Failure to do so will result in forfeiture of your $30 deposit (if applicable) and a new $30 deposit will be required for your next appointment.
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If you are more than 15 minutes late, we may have to reschedule/cancel our appointment.
Your $30 deposit (if applicable) will be forfeited and a new $30 deposit will be required for the next appointment.
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Please reschedule/cancel if you have:
- flu/cold symptoms
- COVID-19
- been in close contact with someone that's sick
Lash Fills
To be eligible for a lash fill, you must have 50% of extensions remaining.
This is because after removing the old extensions, you will have ~30-40% left.
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After 3 weeks, our appointment will automatically be a full set.
Mini Fills
To be eligible for a mini fill, you must book this within 10 days of the original appointment.
Anything after 10 days will be considered as a regular lash fill.
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These appointments are one hour long. They are not applicable for external fills nor eligible for complimentary touchups.
Trainings/Workshops
Volume Lash Extension Training: Please provide proof of your Classic certification to enroll in our Volume course.
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Classic Applications Workshop: Please provide proof of your Classic course enrolment.
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Volume Fanning Workshop: Please provide proof of your Volume course enrolment.
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All trainings and workshops require a $300 nonrefundable deposit. Please e-Transfer to kaylashery@gmail.com within 24 hours of booking. The remaining balance will be due 1 week before the first training date.
General Policies
Please remove contact lenses prior to lash extension removal.
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Arrive with clean lashes so we can spend more time lashing and to maximize your retention.
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No guests/pets are permitted in the studio.
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We accept e-Transfer (kaylashery@gmail.com), exact cash, debit, or credit.
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We do not offer refunds.
Discounts are non-transferable.
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If you're experiencing excessive fall out after our appointment*, please contact us within 48 hours for a complimentary touchup**.
* excludes external fills as we can't guarantee 100% of the lashes since we didn't do 100% of the set
** must be booked within 1 week of the original appointment